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System Status

Our System Status is a real-time view of the performance and uptime of our email apps and services. If you're a customer, please bookmark this page and check back if you experience an email disruption.

Wednesday Oct 30, 2024

Products
Status
Time
Rackspace Email
System is operating normally
1:20 PM EDT
Administrator Tools
System is operating normally
1:20 PM EDT
Apps
System is operating normally
1:20 PM EDT
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History (4 weeks)

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Today
Rackspace Email
Administrator Tools
Apps
Maintenance Policy

Alerts & Maintenance

AOL and Yahoo bounceback

We are currently experiencing intermittent issues delivering emails to Yahoo and AOL accounts. Our technical team is actively engaged with these providers to resolve the problem. We apologize for any inconvenience this may cause. An update will be posted when the issue is resolved.

[IMAP /SMTP] Connectivity issues

We have received multiple reports that users are getting disconnected from email clients and/or being prompted to re-enter their credentials. We are working on solving this issue. A workaround is accessing the webmail or retrying connections.

Hosted Email Maintenance

We will be performing maintenance from Wednesday, October 9, 2024, to Sunday, November 3, 2024, that could impact Webmail search functionality for customers utilizing the Webmail feature.
On Wednesday, October 9, 2024, the first maintenance will begin at 08:00 PM CST and take 3 hours. From October 10th through November 3rd, 2024 the maintenance will begin daily at 06:30 AM CST and is planned to take 6 hours each day.

During the maintenance, search performance may be degraded or unavailable for some Webmail users.