Our award-winning Fanatical Support® team is always available! Call or chat with your dedicated support team at anytime by logging into your control panel.
System Status
Our System Status is a real-time view of the performance and uptime of our email apps and services. If you're a customer, please bookmark this page and check back if you experience an email disruption.
Wednesday Mar 29, 2023
Alerts & Maintenance
Hosted Exchange Email Data Recovery
The process of recovering Personal Storage Table (PST) files for our Hosted Exchange email customers is now complete. These files are now available to our customers for download. Customers who have not done so already, should download their PST files by Monday, April 10, 2023 by following Step 2 on the customer portal: https://www.rackspace.com/hosted-exchange-incident-data-recovery-resources/
Support resources are available on our landing page at https://www.rackspace.com/hosted-exchange-incident/
Should any customer encounter trouble downloading their PST files, they are encouraged to contact our support channels by either joining us in chat or by calling +1 (855) 348-9064 (INTL: +44 (0) 203 917 4743)
Customers who have already downloaded their PST files or had them backed up locally, archived, or otherwise do not need the historical data, no further action is required.
Thank you for choosing us. We are committed to continuing to earn your business. Please do not hesitate to contact us should you need assistance.