Our award-winning Fanatical Support® team is always available! Call or chat with your dedicated support team at anytime by logging into your control panel.
Our System Status is a real-time view of the performance and uptime of our email apps and services. If you're a customer, please bookmark this page and check back if you experience an email disruption.
Friday Feb 23, 2018
History (4 weeks)
Alerts & Maintenance
Alert - Be Aware of Phishing Emails
Please be aware of any suspicious emails that may be disguised as if they are from internal employees or from your email service provider. If you notice emails that contain suspicious links or attachments, remind your users to avoid clicking on any links. Note that these emails are NOT legitimate emails sent by our email hosting service.
A few additional reminders include:
- Never share personal information
- Visit websites directly from browsers and bookmarks - not email
- Double-check attachments before you click or download them
- Watch for misspellings and strange greetings (Hello Madam!)
- Be suspicious of emails that evoke a sense of urgency and ask for your immediate action
- When it comes to wire transfers, be extra vigilant
- When in doubt - DO NOTHING!
If you have any quesitons or concerns, contact support. Please note, there may an extended wait at this time.
Maintenance - Hosted Email
As part of our efforts to continually improve the stability and performance of the Hosted Email Service, we will be enhancing the Mailbox Storage Platform. The updates will be applied in phases starting January 5th, 2018 through April 1st, 2018. During the move process users may experience a one-time momentary loss of connectivity to their mailbox. Most mail clients, including Webmail, will re-establish connectivity after a short retry interval. Please contact your dedicated support team if your users are experiencing repeated or prolonged connectivity issues lasting over 5 minutes.