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System Status

Our System Status is a real-time view of the performance and uptime of our email apps and services. If you're a customer, please bookmark this page and check back if you experience an email disruption.

Wednesday Feb 1, 2023

Products
Status
Time
Hosted Exchange
System disruption [details]
10:59 PM EST
MAPI/RPC
System disruption
10:59 PM EST
POP
System disruption
10:59 PM EST
IMAP
System disruption
10:59 PM EST
SMTP
System disruption
10:59 PM EST
Outlook Web Access
System disruption
10:59 PM EST
ActiveSync
System disruption
10:59 PM EST
Other
System is operating normally
1:25 AM EST
Skype for Business
System is operating normally
1:25 AM EST
Rackspace Email
System is operating normally
1:25 AM EST
Administrator Tools
System is operating normally
1:25 AM EST
Apps
System is operating normally
1:25 AM EST

History (4 weeks)

Products
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Today
Rackspace Email
Administrator Tools
Apps

Alerts & Maintenance

Authentication-Check Policy Bounceback Email

Our Postmaster has confirmed that Hosted Email users are experiencing bounce back emails from major mail providers due to a recent change in their Security-Check Policies. To resolve these bounces, the sender should update their Domain's DNS records to include the proper SPF and DKIM record.

Please ensure both of the mentioned records are added to your domain's DNS.

Here are the documents with steps and information on the SPF and DKIM records:
https://docs.rackspace.com/support/how-to/create-an-spf-policy/
https://docs.rackspace.com/support/how-to/enable-dkim-in-the-cloud-office-control-panel