Our award-winning Fanatical Support® team is always available! Call or chat with your dedicated support team at anytime by logging into your control panel.
Our System Status is a real-time view of the performance and uptime of our email apps and services. If you're a customer, please bookmark this page and check back if you experience an email disruption.
Saturday Apr 21, 2018
History (4 weeks)
Alerts & Maintenance
Chat support unavailable
Live Chat Support feature via the Control Panel is currently unavailable. This feature will be restored on Monday, April 23, 2018 between the hours of 9:00 AM CDT and 10:00 AM CDT. In the interim, please contact a member of your support team via phone or by creating a ticket.
Maintenance - Chat Support
We will be performing a maintenance on our Live Chat Support system. This maintenance is scheduled to occur on Sunday April 22, 2018 from 2:00 AM CDT - 3:00 AM CDT.
During the maintenance, Live Chat Support will be unavailable. For assistance during this time, please contact a member of our team via phone or ticket. Live Chat Support will be restored upon completion of the maintenance.
Alert - Decommission of IPs
We will be decommissioning several IP addresses for mx1.emailsrvr.com, smtp.emailsrvr.com, and secure.emailsrvr.com on April 23rd, 2018.
This will prevent mail delivery to these IPs. If your MX records are currently directed to a specific IP, you will need to update those records to point to mx1.emailsrvr.com and mx2.emailsrvr.com to allow for mail delivery to continue past this date.
If your MX records for your domain(s) DNS are already configured to mx1.emailsrvr.com and mx2.emailsrvr.com, no change is necessary.
If you utilize IP addresses for SMTP connections, you will need to change the hard-coded IP to our hostname SMTP settings.
Maintenance - Hosted Email
As part of our efforts to continually improve the stability and performance of the Hosted Email Service, we will be enhancing the Mailbox Storage Platform. The updates will be applied in phases starting January 5th, 2018 through June 1st, 2018. During the move process users may experience a one-time momentary loss of connectivity to their mailbox. Most mail clients, including Webmail, will re-establish connectivity after a short retry interval. Please contact your dedicated support team if your users are experiencing repeated or prolonged connectivity issues lasting over 5 minutes.