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System Status
Our System Status is a real-time view of the performance and uptime of our email apps and services. If you're a customer, please bookmark this page and check back if you experience an email disruption.
Wednesday Feb 1, 2023
Alerts & Maintenance
Authentication-Check Policy Bounceback Email
Our Postmaster has confirmed that Hosted Email users are experiencing bounce back emails from major mail providers due to a recent change in their Security-Check Policies. To resolve these bounces, the sender should update their Domain's DNS records to include the proper SPF and DKIM record.
Please ensure both of the mentioned records are added to your domain's DNS.
Here are the documents with steps and information on the SPF and DKIM records:
https://docs.rackspace.com/support/how-to/create-an-spf-policy/
https://docs.rackspace.com/support/how-to/enable-dkim-in-the-cloud-office-control-panel