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Administrator Tools Issues

Thursday Apr 29, 2021

[Resolved] Administrative Control Panel Error
11:58 AM EDT
Resolved - The incident is now closed. The Log In As feature in the Administrative Control Panel is operating as normal.
11:24 AM EDT
Identified - We have identified the issue and are actively working towards a resolution. More updates will be posted as they become available.
10:27 AM EDT
Update - Affected users will not be able to utilize the Log In As feature to access mailboxes from their Administrative Control Panel.

Email delivery is not impacted at this time.
10:18 AM EDT
We are investigating an issue that is affecting our Administrative Control Panel environment. More details will be posted as they become available

[Resolved] Support Hold Times: Chat Support
03:07 AM EDT
Resolved - The incident is now closed.
03:06 AM EDT
Our team have restored normal access to our Chat System.
12:46 AM EDT
We are currently aware of an issue with our Chat System that may cause higher than normal wait times for support. We appreciate your patience. Administrators who are unable to connect with a chat agent are encouraged to call our support number listed in your Control Panel or create a ticket for assistance.