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Administrator Tools Issues
Monday Jan 13, 2020
[Resolved] Control Panel Issue
06:27 PM EST
01/13/20
Resolved - The incident is now closed and the Control Panel is operating as normal.
05:19 PM EST
01/13/20
Monitoring - We are in the final stages of remediation for this incident. We encourage administrators to refrain from making changes in the Control Panel to Hosted Email mailboxes until this incident has been fully resolved.
03:19 PM EST
01/13/20
Update - We encourage administrators to refrain from making changes in the Control Panel to Hosted Email mailboxes until this incident has been fully resolved. Changes made to Hosted Email mailboxes are being queued and will be processed normally as the queue continues to deplete. Administrators who attempt to add or rename a mailbox and receive the following error, "Service is temporarily unavailable. Please try again later.", should refrain from making any further changes until this incident has been fully resolved.
More updates will be posted as they are available.
More updates will be posted as they are available.
01:42 PM EST
01/13/20
Update - A solution has been put in place and changes made to Hosted Email mailboxes will be processed normally after a delay. The length of this delay may vary. More updates will be posted as they are available.
12:21 PM EST
01/13/20
Update - We have identified the issue and are still actively working towards a resolution. Administrators may experience issues when making changes to Hosted Email mailboxes. Administrators may also receive the following errors:
"Service is temporarily unavailable. Please try again later."
"Unable to change password."
During this time changes made may not be saved. More updates will be posted as they are available.
"Service is temporarily unavailable. Please try again later."
"Unable to change password."
During this time changes made may not be saved. More updates will be posted as they are available.
11:17 AM EST
01/13/20
Identified - We are actively working towards a resolution. Administrators may experience issues when making changes to Hosted Email mailboxes. Administrators may also receive the following errors:
"Service is temporarily unavailable. Please try again later."
"Unable to change password."
During this time changes made may not be saved. More updates will be posted as they are available.
"Service is temporarily unavailable. Please try again later."
"Unable to change password."
During this time changes made may not be saved. More updates will be posted as they are available.
10:59 AM EST
01/13/20
We are investigating an issue that is affecting our Administrative Control Panel. More details will be posted as they become available.