Rackspace Email Issues

Resolved - A solution has been put in place and the incident is now closed. Users are now able to connect via their mobile devices and the system is operating as normal.

Hello,

On 18 February 2023 starting at 11:55 CST, a portion of our hosted email customers may have experienced email connectivity issues.

This issue has been resolved. The impacted mail services were recovered by our Support at 18:20 CST.

We have determined this incident was caused by a scheduled process that failed to complete successfully, creating issues with accessing mailboxes. Any mail that would have been sent during this time, was queued and has since been delivered. We do not believe any mail sent during this time would be lost or missing from users mailboxes. A Root Cause Analysis session will be conducted and an Incident Report will be prepared and made available upon request later this week.

If you have any questions, please contact a member of your support team.

Thank you for your patience.

Thank you for your continued patience. Engineers are progressing in our efforts to restore service and investigate the root cause. We will update the status page as additional information becomes available.

Thank you for your patience, our Engineers continue to restore service and investigate the root cause. We will update the status page as additional information becomes available.

Thank you for your patience. Services continue to actively be restored and we will keep the status page updated.

Thank you for your patience. Service is actively being restored and we will continue to keep the status page updated.

Engineers are still investigating reports of connectivity issues to our RSE environment. More updates will be posted as they become available.

We are currently facing issues with RSE webmail login, and our engineers are actively investigating the issue. More details will be posted as they become available.

We are currently facing issues with RSE webmail login, and our engineers are actively investigating the issue. More details will be posted as they become available.

We are currently facing issues with RSE webmail login, and our engineers are actively investigating the issue. More details will be posted as they become available.