At this time the root cause has been identified and remedied. A small sub-set of customers remain impacted and our Engineering team is working towards full resolution.
We encourage customers to contact our support team via phone or chat if their Hosted Email users are experiencing the following:
-User cannot access webmail (online platform)
-User experiences errors when navigating through their sub-folders
Our award-winning Fanatical Support® team is always available! Call or chat with your dedicated support team at anytime by logging into your control panel.
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Rackspace Email Issues
Wednesday Nov 2, 2022
[Resolved] Hosted Email Disruption (update)
01:45 PM EST
03:59 AM EDT
Engineers have identified the Issue and continue to actively work towards a full resolution. A small sub-set of users may still be impacted, our team are remedying these on a case by case basis.
06:05 PM EDT
At this time our Engineers have identified the issue and have corrected a large majority of affected users. A select few may still experience trouble with accessing their folders. We are working to correct these remaining users.
04:00 AM EDT
We are actively working towards a full resolution. More updates will be provided as they become available.
01:23 AM EDT
Engineers have identified the issue - We are actively working towards a resolution. More updates will be provided as they become available.
11:55 PM EDT
Affected users may be unable to login into mail clients such as Outlook/MAC, some customers might have some folders inaccessible, and some might have webmail login issues. We will provide another update at 12:00am CDT.