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Rackspace Email Issues
Friday Jul 2, 2021
[Resolved] Webmail Errors
12:00 PM EDT
07/08/21
Resolved - The Incident is now closed and the hosted email system is operating as normal.
02:27 AM EDT
07/07/21
Monitoring - A potential solution has been put in place and more details will be posted as they become available.
Affected users utilizing Webmail who still experience intermittent error prompts are encouraged to clear their browser cache or try utilizing a private browsing window.
Affected users utilizing Webmail who still experience intermittent error prompts are encouraged to clear their browser cache or try utilizing a private browsing window.
12:53 PM EDT
07/06/21
Our engineers are still engaged and working towards a resolution on this issue.
07:55 AM EDT
07/06/21
Our Engineers continue to work towards a full resolution.
We will provide another update today at 12:00PM CDT.
We will provide another update today at 12:00PM CDT.
05:07 PM EDT
07/05/21
Our Engineers are still engaged and working toward a resolution.
We will provide another update as more information is available.
We will provide another update as more information is available.
08:18 AM EDT
07/05/21
Our Engineers are still engaged and working toward a resolution.
We will provide another update as more information is available.
We will provide another update as more information is available.
05:14 PM EDT
07/02/21
Update - Affected users utilizing Webmail may experience intermittent error prompts. Impacted users are encouraged to clear their browser cache or try utilizing a private browsing window. Engineers are engaged and working toward a resolution.
We will provide another update as more information is available.
Mail delivery is not impacted.
We will provide another update as more information is available.
Mail delivery is not impacted.
01:16 PM EDT
07/02/21
Update - Affected users utilizing Webmail may experience intermittent error prompts. Impacted users are encouraged to clear their browser cache or try utilizing a private browsing window. Engineers are engaged and working toward a resolution.
We will provide another update at 16:00 CDT.
Mail delivery is not impacted.
We will provide another update at 16:00 CDT.
Mail delivery is not impacted.
09:54 AM EDT
07/02/21
Investigating - Affected users utilizing Webmail may experience intermittent error prompts. Impacted users are encouraged to clear their browser cache or try utilizing a private browsing window. Engineers are engaged and working toward a resolution.
We will provide another update at 12:00 CDT.
Mail delivery is not impacted.
We will provide another update at 12:00 CDT.
Mail delivery is not impacted.