Rackspace Email Issues

Resolved - The incident is now closed. Webmail is operating as normal.

Monitoring - A solution has been put in place and the rate of users receiving errors in Webmail is diminishing. A small subset of users may still experience an error and are encouraged to retry their action.

We will provide another update at 19:00 CDT.

Mail delivery is not impacted.

Update - Affected users utilizing Webmail may experience intermittent error prompts. Impacted users are encouraged to clear their browser cache or try utilizing a private browsing window. Engineers are engaged and working toward a resolution.

We will provide another update at 16:00 CDT.

Mail delivery is not impacted.

We are actively working towards a resolution. More updates will be posted as they become available.

Engineers are continuing to work towards a full resolution of this issue. Another update will be provided at 06.00AM CDT on Thursday, July 1st.

Engineers are continuing to work towards a full resolution of this issue.

We are actively working towards a full resolution, a small sub-set of users may continue to encounter intermittent error prompts at this time. More updates will be provided as they become available.