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Rackspace Email Issues

Wednesday Oct 28, 2020

[Resolved] Hosted Email Login
03:25 PM EDT
Resolved - The Incident is now closed and the hosted email system is operating as normal.
03:23 PM EDT
Update- We have completed testing and Hosted Email is operating as normal.
03:20 PM EDT
Monitoring - A solution has been put in place and we are monitoring the change.
03:18 PM EDT
Identified - We are actively working towards a resolution. More updates will be provided as they become available.
03:17 PM EDT
Update - Affected users will receive the following error when attempting to log in via Webmail "An error occurred while logging into your email account. Please try again shortly"

Mail clients such as Outlook and mobile devices are also not connecting to email services. More details will be posted as they become available.
03:07 PM EDT
We are investigating an issue that is affecting our Hosted Email environment. More details will be posted as they become available.