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Rackspace Email Issues

Monday Sep 28, 2020

[Resolved] Resolved Issue
01:49 PM EDT
Resolved - The Incident is now closed and the hosted email system is operating as normal.
01:01 PM EDT
Monitoring - A solution has been put in place an more details will be posted as they become available.
12:12 PM EDT
Identified - We are actively working towards a resolution. More updates will be provided as they become available.

Affected users include Hosted Email Users utilizing Webmail.

The symptoms include slow responses in Webmail as well as the error code "webmail site may have been misconfigured, please try again" when logging in.

Mail clients or mobile devices are not impacted.
12:07 PM EDT
We are investigating an issue that is affecting our Hosted Email environment. More details will be posted as they become available.