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Rackspace Email Issues

Tuesday Sep 1, 2020

[Resolved] Resolved Issue
11:25 AM EDT
Resolved - The Incident is now closed and Webmail is operating as normal.
10:52 AM EDT
Monitoring - A solution has been put in place and we are actively monitoring the progress. More details will be posted as they become available.
10:16 AM EDT
Identified - We are actively working towards a resolution. More updates will be provided as they become available.
10:06 AM EDT
Affected users whom utilize Webmail for Hosted Email may experience issues with long loading times when accessing and opening messages and or receive the following error "Cannot contact the mail system at this time"

We recommend user access their email via a mail client such as Outlook or a mobile device as a workaround

Email delivery is not being impacted at this time.
10:05 AM EDT
We are investigating an issue that is affecting our Hosted Email environment. More details will be posted as they become available.