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System Status

Our System Status is a real-time view of the performance and uptime of our email apps and services. If you're a customer, please bookmark this page and check back if you experience an email disruption.

Tuesday May 3, 2016

Products
Status
Time
MS Exchange 2007
System is operating normally
2:45 AM EDT
MS Exchange 2010
System is operating normally
2:45 AM EDT
MS Exchange 2013
System is operating normally
2:45 AM EDT
MS Exchange 2016
System is operating normally
2:45 AM EDT
Rackspace Email
System is operating normally
2:45 AM EDT
Administrator Tools
System is operating normally
2:45 AM EDT
Apps
System is operating normally
2:45 AM EDT

History (4 weeks)

Products
04/06
04/07
04/08
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04/10
04/11
04/12
04/13
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04/16
04/17
04/18
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04/20
04/21
04/22
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04/24
04/25
04/26
04/27
04/28
04/29
04/30
05/01
05/02
Today
MS Exchange 2007
MS Exchange 2010
MS Exchange 2013
MS Exchange 2016
Rackspace Email
Administrator Tools
Apps

Alerts & Maintenance

Phishing Email Attempts

Our team identified phishing attempt emails which were sent to random users on our hosted email environment. These emails claimed to be from the Internet Corporation for Assigned Names and Numbers (ICANN), which is the organization that coordinates the internet's naming systems.

These emails state that they require verification to keep a customer's domain active through harmful URL links, in an attempt to gain administrator username and passwords. Please note that these emails are NOT legitimate emails sent by our email hosting service. We have contacted the hosting provider for that phishing site and have confirmed that it has been disabled.

If you notice emails that contain suspicious links or attachments, please contact the support team to verify if this is a legitimate message or not.

Upcoming Spam Protection Changes

From May 9th to May 11th we will be making an adjustment to the way we block incoming spam. These changes are intended to comply with industry recommendations and best practices for keeping unwanted mail out of your mailbox.

Currently, we allow domain and/or user safe-listed email to be delivered to the intended mailbox whether it passes the initial IP-based check at our inbound servers or not.

After this change is applied, we will no longer allow domain and/or user safe-lists to override the check against industry approved IP addresses that should not be delivering mail. Safe-lists will still apply to all email that is accepted by the system and will allow users to control whether spam is filtered or not. In other words, email from safe-listed senders will be delivered to the intended mailbox, but only if the message originates from a valid sending IP address. This will enable us to definitively block mail from services across the internet that the legitimate email industry recognizes as abusive.