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Our System Status is a real-time view of the performance and uptime of our email apps and services. If you're a customer, please bookmark this page and check back if you experience an email disruption.
Thursday Feb 11, 2016
History (4 weeks)
Alerts & Maintenance
Increased Support Times
On 11 February 2016, at approximately 07:00 CST, we began experiencing an issue with access to internal tools. You may encounter increased support times when contacting support. Customer devices and services are not impacted.
Over the coming weeks we will be making changes to route all email sent through this system according to the MX record in the public DNS system. By delivering according to MX records for all domains, including domains hosted on the platform, customers have more control over how their mail is routed for delivery. For most customers, this change will be transparent and will have no impact on their email.
This does mean that we will require all customers receiving email on the hosted platform to have properly configured MX records. Once these changes are complete, we will no longer be able to deliver email internally for domains which do not have properly configured MX records.
Please contact your support team if you need help with configuring and verifying your MX records.
Microsoft Outlook 2016 - Public Folders
We are aware of a bug in Outlook 2016 (for Windows) that affects public folder connectivity for Exchange 2010 users. Our partners at Microsoft have confirmed that a future patch release will be provided to address this bug. There is no timeline available for this release currently. In the meantime, Outlook 2016 users who require access to public folders are encouraged to use OWA (Outlook Web Access). If you have any additional questions or concerns, please contact your support team.