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Today's Issues

Tuesday Oct 29, 2019

[Resolved] Control Panel Provisioning Issue - Exchange
11:09 AM EDT
Resolved - We have corrected the issue preventing changes to provision correctly to our Hosted Exchange environment.

During this time, changes made within our Email Control Panel to our Hosted Exchange environment did not provision. Recent changes will have to be performed again to ensure they are processed. For example, if a password change did not update, the password will have to be reset again.
10:40 AM EDT
We are investigating an issue that is affecting changes made within our Email Control Panel to our Hosted Exchange environment. More details will be posted as they become available.

[Resolved] Exchange 2013 Connectivity And Access Disruption
12:46 PM EDT
Connectivity to affected Hosted Exchange 2013 mailboxes and legacy mailbox data visibility has returned to normal.
05:31 PM EDT
Monitoring - We have made progress in repairing the impacted mailboxes. The process is expected to take several days to complete and over time, legacy data will begin to appear in the affected mailboxes. We do not anticipate issuing further updates for this incident until all mailboxes have completed the repair process.
12:53 PM EDT
Update - Our team is still in the process of restoring visibility for the previous mail data.
11:01 AM EDT
Update - Connectivity for users have been restored. Our team is still in the process of restoring visibility for the previous mail data.
10:33 AM EDT
We have identified an issue on our Hosted Exchange environment that is affecting a portion of email users. These users may experience a lack of connectivity when attempting to access their email accounts via Microsoft Outlook or the Outlook Web App. In addition, some users may notice that their emails, contacts, and calendars will not be visible upon login.
Engineers are engaged and working towards resolving connectivity issues and restoring visibility to all email data.