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Hosted Exchange Issues

Wednesday Mar 17, 2021

[Resolved] Exchange Connectivity with IMAP
01:51 PM EDT
Resolved - The Incident is now closed and the hosted email system is operating as normal.
11:14 AM EDT
A solution has been put in place to help mitigate the reported issue. Some users may continue to face intermittent issues. More details will be posted as they become available.
05:51 AM EDT
We are investigating reports of password prompt issues to our Hosted Exchange environment with customers utilizing the IMAP protocol. Users may experience a Certificate error upon attempting to sync mail to their email client, or a prompt to re-enter their password.

As a workaround, impacted users are advised to use the Outlook Web Application (OWA) to access their mailbox.

We will provide further updates as they become available.
05:48 AM EDT
We are investigating an issue that is affecting our Hosted Exchange environment. More details will be posted as they become available.