Our award-winning Fanatical Support® team is always available! Call or chat with your dedicated support team at anytime by logging into your control panel.
< Back to Dashboard
Hosted Exchange Issues
Wednesday Feb 5, 2020
[Resolved] Hosted Exchange 2010 Connectivity Issues
11:30 AM EST
02/06/20
Resolved - Engineers have restored connectivity to the affected mailboxes and visibility to all mailbox data.
09:00 AM EST
02/05/20
Monitoring - Engineers are still working towards restoring mailbox data for all affected users. Mailbox data will continue populating incrementally throughout the day.
More updates will be posted as they become available.
More updates will be posted as they become available.
08:03 PM EST
02/04/20
Monitoring - Engineers are in the process of restoring mailbox data for affected users. Mailbox data will continue populating incrementally overnight. Another update will be provided at 7:30 AM Central Time with updated information.
03:27 PM EST
02/04/20
Update - Engineers have restored Outlook Web Application and mail client access to the affected mailboxes. In addition, some users may notice that their emails, contacts, and calendars will not be visible upon login. Our Engineers are working towards restoring visibility to all mailbox data.
02:18 PM EST
02/04/20
Identified - We are actively working towards a resolution. More updates will be posted as they become available.
01:07 PM EST
02/04/20
Update - Affected Users will be unable to access their mailbox utilizing Outlook Web Access or a mail client, including mobile devices. Users attempting to access their mailbox through Outlook Web Access will receive an error: "MapiExceptionLogonFailed: Unable to open message store."
12:46 PM EST
02/04/20
We are investigating an issue that is affecting our Hosted Exchange environment. More details will be posted as they become available.