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Administrator Tools Issues

Monday Oct 1, 2018

[Resolved] Administrator Tools Disruption
01:47 PM EDT
Resolved - The incident is now closed and changes made in the Control Panel are processing. Mail delivery was not impacted during this time.
12:32 PM EDT
We are continuing to investigate an issue within our Control Panel that is preventing changes from being saved when editing mailbox attributes for Hosted Email accounts. This includes but is not limited to the following:

Password Changes
Unlocking Locked Accounts
Mailbox Details

Our team is engaged and actively working towards a resolution. In the meantime, we recommend that all admins avoid making any changes until further notice.

[Resolved] Administrator Tools Disruption
12:12 PM EDT
Resolved- The incident is now closed and changes made in the Control Panel are processing. Mail delivery was not impacted during this time.
12:11 PM EDT
Resolved- The incident is now closed and changes made in the Control Panel are processing. Mail delivery was not impacted during this time.
11:36 AM EDT
Monitoring - A solution has been put in place and changes made in the Control Panel are processing.

In the meantime, we recommend that all admins avoid making any changes until further notice.
11:28 AM EDT
Identified - We are actively working towards a resolution. More updates will be posted as they become available.
11:13 AM EDT
We are aware of an issue in the Control Panel that is affecting the ability to make changes to Hosted Exchange mailboxes. This includes but is not limited to the following:

Password changes
Mailbox Unlocks
Forwarding
Mailbox Details
Aliaes/Group Lists
Spam Settings


Our team is engaged and actively working towards a resolution. In the meantime, we recommend that all admins avoid making any changes until further notice.
11:03 AM EDT
We are investigating an issue that is affecting our Hosted Email environment. More details will be posted as they become available.

[Resolved] Updating Exchange Mailboxes
07:04 AM EDT
We have corrected the underlying issue that was affecting changes from being saved correctly. Any changes that were made to mailboxes during disruption window may need to be attempted again. Mail delivery was not impacted by this disruption.
06:21 AM EDT
We are continuing to investigate an issue within our Control Panel that is preventing changes from being saved when editing mailbox attributes for Hosted Email accounts. This includes but is not limited to the following:

Password Changes
Unlocking Locked Accounts
Mailbox Details

Our team is engaged and actively working towards a resolution. In the meantime, we recommend that all admins avoid making any changes until further notice.
05:55 AM EDT
We are investigating an issue in the Control Panel that is affecting the ability to update Exchange mailboxes.