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Rackspace Email Issues

Monday Feb 18, 2019

[Resolved] Hosted Email Connectivity
12:59 AM EST
Resolved - Connectivity to the Hosted Email environment has been fully restored.

Mail delivery was not impacted.
11:39 PM EST
We have seen an improvement in connectivity and users should now be able to access their email via webmail and email clients by refreshing the page or restarting their client. We are monitoring the connections and are working towards full resolution.
10:55 PM EST
We are investigating an issue preventing access to our Hosted Email environment. Affected users will not be able to connect to their email accounts via webmail, POP, IMAP or SMTP and will experience continuous password prompts in their clients or errors when accessing webmail.

[Resolved] Webmail Connectivity
09:00 PM EST
Resolved - Connectivity to the Hosted Email environment has been restored.

Mail delivery was not impacted.
07:59 PM EST
We are investigating an issue preventing access to our webmail environment. Affected users will receive an error upon login that states "An error occurred while logging in". Mail delivery is not affected as a part of this disruption.