The issue has been resolved.
Users using a mail client such as Outlook may need to restart their client to restore connectivity.
Mail was temporarily delayed during this time, but mail should be delivering as expected now.
Our award-winning Fanatical Support® team is always available! Call or chat with your dedicated support team at anytime by logging into your control panel.
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Rackspace Email Issues
Tuesday Nov 21, 2017
[Resolved] Hosted Email Connectivity Errors
10:59 AM EST
11/21/17
10:07 AM EST
11/21/17
Users on our Hosted Email environment may experience the following when accessing their email accounts:
-The inability to access Webmail with the following error "An error occurred while logging into your email account. Please try again shortly."
-Intermittent connectivity when connecting via POP and IMAP protocols
-Delayed email delivery
Our team is actively working to resolve this issue. More updates will be posted when available.
-The inability to access Webmail with the following error "An error occurred while logging into your email account. Please try again shortly."
-Intermittent connectivity when connecting via POP and IMAP protocols
-Delayed email delivery
Our team is actively working to resolve this issue. More updates will be posted when available.
09:53 AM EST
11/21/17
We are investigating an issue that is affecting our Hosted Email environment. More details will be posted as they become available.