Today's Issues

This issue is now fully resolved. A hotfix and change of configuration was introduced to better manage the volume of connections that our load-balancer is processing. All services have resumed to normal. We apologize for any inconvenience this may have caused for you and your users.

We have identified a solution that has been rigorously tested and implemented. Results indicate that this change has mitigated the intermittent connectivity problems that users were experiencing previously. We are doing some final analyses at this time and will provide the next update once we determine the issue is fully resolved.

All connections to the Exchange 2013 environment remain stable at this time. We continue to monitor network traffic and are working towards a permanent fix. Next update will be provided at 3pm CDT.

All systems are performing optimally at this time. Our team continues to closely monitor network traffic and connectivity. The next update will be provided at 12pm CDT. Thank you for your continued patience while we work towards a solution.

Our team has been closely monitoring our Microsoft Exchange 2013 environment. Since the last update, various configuration changes have been applied to our load balancing server. We're confident that these steps will get us closer to resolving this issue. We will provide the next update at 10am CDT.

Our Exchange 2013 environment has stabilized and customers are reporting successful connections to their mailboxes. While we have not completely resolved the load balancing issue as of yet, we will continue to monitor traffic loads and mitigate issues as necessary over the next 24 hours. Please expect the next update at 8am CDT.

This issue has not been resolved. Customers continue to report degraded performance while accessing their email accounts. Our team is actively investigating alternative solutions. The next updated will be provided as soon as more information is available.

Our engineers have implemented a solution to the load balancing incident, which appears to have resolved the issue. We will continue to monitor this matter in order to confirm resolution.

Our engineers are currently implementing a change in an effort to resolve the current issues. We appreciate your patience as we continue to look for the root cause of this matter. We will provide the next update once the change is complete.

Due to the intermittent connectivity issues that we are experiencing with our Microsoft Exchange 2013 environment, SharePoint users may be impacted as well. Users may notice degraded performance while navigating their work space. We are working closely with our vendor to resolve this. We will provide the next update in 30 minutes.