We have successfully completed our scheduled maintenance and all systems are functioning as normal.
This incident is now resolved.
Our award-winning Fanatical Support® team is always available! Call or chat with your dedicated support team at anytime by logging into your control panel.
< Back to Dashboard
Today's Issues
Thursday Jun 29, 2017
[Resolved] Hosted Email - Degraded Performance
07:24 PM EDT
07/03/17
02:31 PM EDT
06/30/17
We have identified the underlying issue and will be opening an emergency maintenance window at 7PM CDT to address this. Until completion of the maintenance window the following symptoms will still exist for users:
- Latency when navigating the Webmail interface
- Slowness upon logging in to the Webmail interface
- Delayed email delivery
- Intermittent errors in the Webmail interface ie [SERVERBUG]
- Messages appearing to be blank in the Webmail interface
The maintenance window will begin on Friday June 30, 2017 at 7:00PM CDT and end on Monday July 3, 2017 at 10:00PM CDT.
The next update will be upon completion of the maintenance on Monday at 10:00PM CDT (3:00AM GMT Tuesday).
- Latency when navigating the Webmail interface
- Slowness upon logging in to the Webmail interface
- Delayed email delivery
- Intermittent errors in the Webmail interface ie [SERVERBUG]
- Messages appearing to be blank in the Webmail interface
The maintenance window will begin on Friday June 30, 2017 at 7:00PM CDT and end on Monday July 3, 2017 at 10:00PM CDT.
The next update will be upon completion of the maintenance on Monday at 10:00PM CDT (3:00AM GMT Tuesday).
09:02 AM EDT
06/30/17
The Hosted Email environment is currently experiencing a higher than normal amount of load on the system. The symptoms below still exist. The investigation of the cause is ongoing. The next status page update will be at 2PM CDT/7PM GMT.
05:29 PM EDT
06/29/17
The symptoms below will continue to exist while we continue the investigation. The next update will be tomorrow at 8.00am CDT/12.00pm GMT.
- Latency when navigating the Webmail interface
- Slowness upon logging in to the Webmail interface
- Delayed email delivery
- Intermittent errors in the Webmail interface ie[SERVERBUG]
- Latency when navigating the Webmail interface
- Slowness upon logging in to the Webmail interface
- Delayed email delivery
- Intermittent errors in the Webmail interface ie[SERVERBUG]
03:08 PM EDT
06/29/17
We continue to investigate the issue. Email delivery is no longer delayed. Continued symptoms now include:
- Latency when navigating the Webmail interface
- Slowness upon logging in to the Webmail interface
- Intermittent errors in the Webmail interface ie[SERVERBUG]
The next status page update will be at 4PM CDT/9PM GMT.
- Latency when navigating the Webmail interface
- Slowness upon logging in to the Webmail interface
- Intermittent errors in the Webmail interface ie[SERVERBUG]
The next status page update will be at 4PM CDT/9PM GMT.
01:15 PM EDT
06/29/17
We are actively investigating an issue that is negatively impacting email usage for Hosted Email Users. Symptoms may include:
- Latency when navigating the Webmail interface
- Slowness upon logging in to the Webmail interface
- Delayed email delivery
- Intermittent errors in the Webmail interface ie[SERVERBUG]
The next status page update will be at 2PM CDT/7PM GMT.
- Latency when navigating the Webmail interface
- Slowness upon logging in to the Webmail interface
- Delayed email delivery
- Intermittent errors in the Webmail interface ie[SERVERBUG]
The next status page update will be at 2PM CDT/7PM GMT.