Our engineering team has identified the underlying cause and tests have returned positive results.
Affected users should be able to log in as normal.
Our award-winning Fanatical Support® team is always available! Call or chat with your dedicated support team at anytime by logging into your control panel.
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Today's Issues
Monday Nov 23, 2015
[Resolved] Webmail login Issues
02:31 PM EST
11/23/15
02:03 PM EST
11/23/15
We are aware of an issue which is causing some users the inability to log into Webmail, desktop clients such as Outlook and mobile devices.
Affected users will see the following error when logging in: "An error occurred while logging into your email account. Please try again shortly."
Mail delivery is not affected by this issue.
Affected users will see the following error when logging in: "An error occurred while logging into your email account. Please try again shortly."
Mail delivery is not affected by this issue.
01:20 PM EST
11/23/15
We are aware of an issue which is causing some users the inability to log into Webmail and desktop clients such as Outlook.
Affected users will see the following error when logging in: "An error occurred while logging into your email account. Please try again shortly."
As a work around, impacted users are encouraged to access email via mobile devices until access is fully restored.
Mail delivery is not affected by this issue.
Affected users will see the following error when logging in: "An error occurred while logging into your email account. Please try again shortly."
As a work around, impacted users are encouraged to access email via mobile devices until access is fully restored.
Mail delivery is not affected by this issue.