The hosted email system is now operating as normal. Our engineers will continue to monitor for changes.
The incident is now closed.
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Today's Issues
Tuesday Sep 13, 2016
[Resolved] Webmail Connectivity
06:48 PM EDT
09/13/16
06:24 PM EDT
09/13/16
The next update will be at 7:30pm EDT or as they become available.
We are still actively working to restore connectivity to webmail. Impacted customers are encouraged to continue to utilize mail clients such as Outlook to access their email.
Mail delivery has not been impacted.
We are still actively working to restore connectivity to webmail. Impacted customers are encouraged to continue to utilize mail clients such as Outlook to access their email.
Mail delivery has not been impacted.
05:48 PM EDT
09/13/16
Our Engineering team is continuing to work towards a resolution. Impacted customers are encouraged to continue to utilize mail clients such as Outlook to access their email. Mail delivery has not been impacted.
The next update will be at 6:15pm EDT.
The next update will be at 6:15pm EDT.
05:19 PM EDT
09/13/16
In light of continuing connectivity issues, Engineering restarted the Hosted Email services, disconnecting all successful log ins. Engineers continue to actively work on this issue. The next update will be at 5:45pm EDT.
04:45 PM EDT
09/13/16
Our engineers have implemented a change to resolve the connectivity issues. Affected users may still experience degraded page loads when attempting to access hosted email however that will subside here shortly.
We will continue to monitor the system and provide further updates as they become available.
We will continue to monitor the system and provide further updates as they become available.
04:14 PM EDT
09/13/16
Engineering has identified the issue for Webmail connectivity. We are actively working towards a resolution.
Affected users will experience a lack of connectivity when attempting to access email via the web. Mail clients, such as Outlook and mobile devices are not impacted and are recommended to access your hosted email during the incident.
Mail delivery is not impacted.
Affected users will experience a lack of connectivity when attempting to access email via the web. Mail clients, such as Outlook and mobile devices are not impacted and are recommended to access your hosted email during the incident.
Mail delivery is not impacted.
03:16 PM EDT
09/13/16
We are currently investigating an issue impacting connectivity to Webmail for our Hosted Email environment. More details will be posted as they become available.