Our engineering team has applied a configuration change and tests have confirmed that the issue is now resolved.
The webmail interface is working as expected and mail delivery was not impacted during this time frame.
Our award-winning Fanatical Support® team is always available! Call or chat with your dedicated support team at anytime by logging into your control panel.
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Rackspace Email Issues
Monday Apr 18, 2016
[Resolved] Closing Updates
09:39 PM EDT
04/18/16
09:27 PM EDT
04/18/16
We are aware of the issue with users connecting to our Hosted Email. At this time, impacted users will get an error when attempting to log into their webmail interface.
Please try using clients such as Outlook or Mac Mail in the meantime.
Mail delivery is not impacted by this issue.
Please try using clients such as Outlook or Mac Mail in the meantime.
Mail delivery is not impacted by this issue.