Our engineering team has applied a configuration change and tests have confirmed that the issue is now resolved.
No inbound or outbound mail has been lost due to this incident.
Our award-winning Fanatical Support® team is always available! Call or chat with your dedicated support team at anytime by logging into your control panel.
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Rackspace Email Issues
Thursday Jan 21, 2016
[Resolved] Hosted Email Connectivity
11:49 AM EST
01/21/16
11:21 AM EST
01/21/16
We are aware of an issue causing intermittent connectivity to our Hosted Email environment.
Affected users will experience the inability to send and receive email via email clients, such as Microsoft Outlook, and will be unable to login via webmail.
This issue does not affect mail delivery.
Affected users will experience the inability to send and receive email via email clients, such as Microsoft Outlook, and will be unable to login via webmail.
This issue does not affect mail delivery.